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Tosibox Services
Product Code: TBA
Tosibox offers a variety of services designed to ensure you get the most out of your Tosibox solutions. Our goal is to provide seamless support and assistance throughout the setup, utilization, and maintenance phases.
Technical Support Tailored to Your Needs
We provide two levels of technical support to fit your requirements: Standard and Advanced.
- Standard Support gives you access to our extensive Self-Service resources and email support.
- Advanced Support takes it a step further by offering Service Level Agreements (SLAs) and direct phone access to our experienced Tosibox Support Engineers.
In addition to Technical Support, our Professional Services are designed to address even the most challenging use cases. Whether you need assistance with deploying Tosibox solutions in complex environments, integrating them with third-party cloud services, or upgrading your existing setup, our experts are here to help.
Pricing available during Q1/2025. Please contact sales for further discussions.
Kindly note that Tosibox Gold and Platinum Partners, as well as our Managed Platform offering, come with the added benefit of Advanced Support.
Professional Services is required when the tasks are clearly outside of the Technical Support scope as in help setting up the Tosibox solution in a complex environment, doing network design for the Customer or a setup in third-party Cloud environment.
Tosibox offers the following Professional Services for its customers and partners:
• Overall network design/routing
• Planning of the network infrastructure based on your requirements.
• Setup of the Tosibox solution in the customer environment.
• Customer deleted their Tosibox environment by accident.
• Datacentre migration for the Tosibox solutions.
• Lan-to-Lan connection between Tosibox Hosted and other third-party hosting solutions.
• Setup of Customer/Public hosted environments.
• Hub-to-Hub integrations.
• Updating or changing existing Tosibox Environments for the customers (both HUB and Nodes)
• On-site configuration/ On-call time periods.
Pricing will be negotiated case by case. Please get in touch with our sales for further conversation.
The Advanced Technical Support have access to:
• Self-Service resources. e.g., FAQs, white papers, helpdesk articles, and documentation
• Email support in English, Finnish, or German during local business hours of EU or USA.
• Phone support with direct access to our experienced Tosibox Support Engineers during local business hours of EU or USA.
• Service Level Agreements (SLAs).
The Standard Technical Support have access to:
• Self-Service resources. e.g., FAQs, white papers, helpdesk articles, and documentation
• Email support in English, Finnish, or German during local business hours of EU or USA.