Welcome to the Tosibox Technical Support

If you have lost your MASTER key, please use your Back-up key to remove access rights from the lost key. After this is done, we highly recommend you to purchase a new key to ensure you always have back-up for your network.

If you have lost your SUBKEY, please use your Master key to remove access rights from the lost key. 

If you have lost your password, you need PUK code to recover your password. PUK code has been delivered with your key.

If you have lost your PUK code, you need to replace your key. Please contact your local distributor or Tosibox sales. 

Restore Factory Settings on the Node

Restore default settings is done on Settings > Reset and restore.

To restore factory settings click Restore default settings button. If wanted you can also restore admin password by selecting the Also restore admin password check box. Default admin password is printed on the product label at the bottom of the device. Restore factory settings is a one time operation. Be careful when doing this, it cannot be undone.

Default settings

Default Internet connectivity settings are:

• WAN port ready to be connected with an Ethernet cable to a DHCP enabled network
• WAN port protected by firewall
• WLAN (also known as WiFi) disabled
• External modem disabled

Default LAN side connectivity settings are:

• LAN ports enabled and ready to connect OT devices
• DHCP enabled (connected OT devices must be DHCP clients)
• Routing enabled (you can connect OT devices to any LAN ports, and they can communicate with each other)
• No firewall between the LAN ports (communication is not limited between the OT devices)
• Internet access enabled for OT devices (your OT device can communicate to any internet service if needed)
• Firewall blocking all incoming connection attempts from the Internet towards the LAN side (your OT devices are secured)
• WLAN disabled

Remote Matching is an alternative way to match the first master Key to a new Lock/Node or Virtual Central Lock (HUB). In Remote Matching, the Key does not have to be physically connected to a Lock/Node. but it uses a unique, cryptographic code instead. This can be useful e.g. if the Lock/Node needs to be reset and the master Key is not available in the same place. With Virtual Central Lock (HUB), remote matching is the only way to match it with a master Key.

The process is begun by generating the remote matching code on the Lock/Node that shall be matched, which enables remote matching on the Lock/Node with that code only. Then, the remote matching wizard is opened on the master Key software and the code is entered there. Next, the devices will establish a trust relationship over the Internet, after which the process is completed and the Lock/Node appears on the master Key as after physical matching.

After the Key and Lock/Node are matched, the devices can be used normally, and the Master Key can for example create Backup Keys, Sub keys or Mobile Clients and connect Locks/Nodes together.

Note: make sure to keep the code safe when transferring it to the master Key as anybody who knows the code can match the Lock/Node and connect to it. If the code gets lost, deactivate remote matching on the Lock’s /Node´s web user interface and start it again by generating a new code.

What Products and Versions Support Remote Matching?

Currently Remote Matching is supported on following Lock products:

• Virtual Central Lock (HUB) with SW 2.2.0 or later
• Lock 100 and Lock 200 with SW 3.3.0 or later
• Lock 150
• Lock 175 (Default IP is 10.10.10.254)
• 210 and 250
• 500 and 500i
• 610, 650, 670, 675
• 350, 375
• Lock for Container

You will also need TOSIBOX® Key SW v2.15.0 or later to complete the matching process. Both the Lock/Node and the Key need to be connected to the Internet for the feature to work.

Required Steps to Perform Remote Matching

1. Log in as admin on Lock or (Virtual) Central Lock

2. Go to Settings > Keys & Locks, click Generate button under Remote Matching title

3. Start Key SW on a PC/Mac

4. Open Devices > Remote Matching

5. Enter the code in the wizard and click Start

If both devices are online, the process completes after a few seconds and the Lock is now matched with the Key.

What Products and Versions Support Remote Matching?

Currently Remote Matching is supported on following Lock products:

• Virtual Central Lock (HUB) with SW 2.2.0 or later

• Lock 100 and Lock 200 with SW 3.3.0 or later

• Lock 150

• Lock 175 (Default IP is 10.10.10.254)

• 210 and 250

• 500 and 500i

• 610, 650, 670, 675

• 350, 375

• Lock for Container

You will also need TOSIBOX® Key SW v2.15.0 or later to complete the matching process. Both the Lock/Node and the Key need to be connected to the Internet for the feature to work.

If you are using the Tosibox Platform you will have access to use the web based user interface TosiControl. 

Please follow the link to our Knowledge base to follow the steps to onboard.

If you are not a Platform customer, but would like to learn more - please contact sales or your local distributor. 

VCL/HUB software updates are not automatic updates since it is important that admin users can decide when it is proper moment to do update. 

For instructions follow this link.